Conditions of use

Article 1: Online sales

Dofix BVBA operates the Website in order to sell its products to customers throughout the world. These conditions govern the sale of the products through the Website.
The Company, hereinafter also referred to as ‘We’ or ‘Us’ has its registered office in Wondelgem and has company number BE0650929683. The Company can be contacted by telephone on number 00-32-(0)475-864569 and by email at info@dofix.be. The Buyer is any person who purchases or orders goods or services from or through the Website www.dofix.be , hereinafter referred to as the ‘Buyer’ or as ‘You’. By purchasing or ordering goods and services from or through the Website, you irrevocably accept these General Terms and Conditions as they exist at the time of the order and the force and effect of all other terms and conditions are excluded.

Article 2: Price

The prices of our goods and services are stated on the Website in Euros and include VAT and any other compulsory additional costs. Delivery costs are quoted separately depending on the choices that are made. The prices are payable in Euros, irrespective of the place of delivery or the Buyer’s place of residence. The Company is not liable if, for the delivery of goods and services outside of the European Union, customs duties or other local charges or fees are payable. Any duties, charges or fees of this kind are payable by You, as the Buyer and if necessary you are also obliged to submit declarations in this regard to the competent authorities of the country of delivery. The Company reserves the right to adjust its prices at any time, without any prior notification. Goods and services are invoiced based on the price applicable at the time of the registration of the order, subject to availability and subject to administrative errors. The goods remain the property of the Company until full payment of the price has been made. Despite this retention of title, the risk of loss and/or damage transfers to the Buyer as from the time at which the goods are delivered. Any promotions are valid until the stated date or, in any case, for up to one month after the promotion is announced. Promotions cannot be combined. Discount vouchers cannot be exchanged for the monetary value and are not refundable either in part or in full.

Article 3: Conclusion of the purchase/sale

The purchase/sale shall be concluded once you have selected the goods and services on the Website, you have confirmed the purchase after checking the goods and services you have ordered and the price thereof and we have received the order and confirmed this to you. The Company reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of another order. The Company also reserves the right to request additional information from the Customer for the purposes of safety and security and if this information is not provided, to refuse execution of the order.

Article 4: Availability

Our offers are valid until the stocks are exhausted or subject to availability at the supplier or manufacturer. In the event of non-availability after the goods were ordered, we shall inform you of this as soon as possible, without being under any obligation to pay compensation. We do not accept any liability in this respect.

Article 5: Delivery

After accepting your order and following payment, the goods or services will be delivered to the delivery address that you provided during the ordering procedure. Unless otherwise stated, the delivery shall take place within 30 days of the order. After the expiry of this deadline, you are entitled to cancel your purchase and demand a refund. Otherwise, the Company shall not be liable in any way for late delivery, which includes in the event that the delivery cannot take place on account of incorrect or incomplete information provided by the Buyer at the time of ordering.

Article 6: Right of Cancellation

If the Buyer is a consumer who purchases goods or services remotely, he is entitled to inform the Seller that he is cancelling the purchase, without payment of a fine and without providing a reason, within 14 calendar days from the day following the delivery of the goods or the day on which the service agreement is entered into. Refunds will be made within a period of 30 days of receipt of your request for cancellation. The refund will be transferred to your bank account or by means of a refund to your credit card. The consumer does not have the right to cancel the purchase in the cases laid down by law, which includes when the goods are manufactured in accordance with the specifications provided by the consumer or when the performance of the service agreement commences before the end of the cancellation period.

Article 7: Payment

The Buyer can pay for his order using a credit card or by transferring the payment to our bank account, as stated on the Website. The price must be paid in full prior to delivery. In the event of late payment, late-payment interest is due at 6% annually, by law and without prior notice of default, as well as a lump-sum fee for the Seller’s administrative expenses at 10% of the amount owed, with a minimum of 100 Euros.

Article 8: Gift vouchers

The Company’s electronic and paper gift vouchers can be used on the Website www.dofix.be. They are valid for one year as from the date of issue and can be extended for one more year upon payment of an administration fee. To use the vouchers, on the ‘Payment’ page, select the option ‘Other payment options’ and then “Voucher”. Enter your code in the relevant box. If the total amount of the order is higher than the amount on your voucher, you must pay the difference. If the total amount of your order is lower than the amount on your voucher, you will save this balance in the form of credit. You can track the progress of your credits through the ‘My account’ section.

Article 9: Intellectual Property

All texts, remarks, magazines, illustrations and images shown on the
Website www.dofix.be are protected by copyright and associated rights, as well as by every right relating to intellectual property, which applies worldwide. Any reproduction of the Website, in whole or in part, or of the Company’s catalogue is strictly prohibited.

Article 10: Responsibility

The Company undertakes to only supply goods and services that are in accordance with the applicable legislation in the European Union and Belgium. The Company cannot be held liable in the event of failure to comply with the legislation of a country outside the European Union to which the products have to be delivered. The statutory two-year guarantee applies to goods that are sold to consumers. Non-compliance, if any, in respect of the sale to the consumer must be reported within two months of the discovery being made. All complaints concerning visible damage to delivered goods, as well as damage caused during transport and delivery, must be expressed in writing on the accompanying documents at the time of delivery, alternatively reported by email within 24 hours after the delivery. The same applies to incorrect or incomplete deliveries. For all further information or should you have any questions, our Customer Service team is happy to assist you by telephone on number 00-32-(0)475-864569 or by email at info@dofix.be.

Article 11: Processing of personal data

By ordering goods through an online purchase at www.dofix.be, you accept that the Company will use your personal data in accordance with the applicable Act of 8 December 1992 concerning the protection of privacy with respect to the processing of personal data. The Company will use your personal data to execute the agreement and to keep you informed about our goods and services, which includes through direct marketing. You can view your data at any time and the data will be amended if there are any inaccuracies.

Article 12: Independence of the provisions

The full or partial nullity, invalidity or unenforceability of any provision in these General Terms and Conditions, or of any clause or part thereof, does not result in the nullity, invalidity or unenforceability of the remaining provisions, clauses and parts thereof and does not affect the validity and enforceability of the General Terms and Conditions in their entirety.

Article 13: Applicable law and competent courts

These General Terms and Conditions of the contract are subject to Belgian law. In the event of a dispute, only the courts of Ghent are competent, which is notwithstanding the consumer’s right to bring a case to court in his jurisdiction.