Shipments and returns
Shipping your package
Parcels are generally sent within 2 days of receipt of your payment. Parcels with a destination in Belgium are sent via DPD or Bpost and parcels for the Netherlands via PostNL; the parcels are tracked and do not require a signature on delivery. If you prefer a signature on delivery service, there will be an additional cost. Please contact us before you select this delivery method. Whichever delivery service you choose, we will provide you with a tracking number enabling you to track your parcel online.
Delivery costs include handling, packaging and postage. Handling costs are fixed prices, whereas transport costs depend on the total weight. We recommend that you combine your goods in one order. We cannot combine two orders placed separately and you would therefore be charged for delivery for each individual order. Your parcel is sent at your own risk, but special attention is paid to fragile items.
Our boxes are large enough to enable safe packaging of your goods during transport.